Frequently Asked Questions

The deposit payable will be 50% of the total estimated Charter fee unless otherwise specified in the quotation. Final guest numbers and final payment is required 14 days prior to the Charter unless otherwise agreed. The final guest numbers specified by the Charterer at least 14 days prior to the Charter will be deemed the minimum number of guests for catering charges. After this time the guest numbers may increase if agreed by the Agent/Operator, however they cannot decrease. Any additional passengers on the day are charged accordingly.

EFT, cash or credit card. Credit card surcharges may apply.

More than 60 days prior: Deposit will be refunded less a $500 management fee if another booking is secured for the same date and time for the same value. If another booking is not secured, the deposit is not refundable. Between 60-28 days prior: Deposit is non refundable. Cancellations made 28 – 14 days prior: Total monies paid are not refundable. Consideration will be given to food, staff and boat costs incurred due to cancellation. Cancellations made less than 14 days prior: Full payment is non refundable.

All Charters will proceed regardless of weather conditions unless deemed unsafe by the Master on the day.

Swimming is only permitted during daylight hours when the vessel is stationary and at the absolute discretion of the crew.

Smoking is subjected to boat regulations.

Pick up/drop off from multiple stops is possible, but an extra wharf fee is needed. Please check with our friendly staff to learn more.

Most of the boats allow BYO food & drinks. A BYO fee will be charged which includes disposable cutlery and cleaning fee. For more details, please contact our friendly staff for information.